Privacy Policy - EEA/CH/UK

This Privacy Policy applies if you reside in the European Economic Area (EEA), Switzerland, or UK. If you live outside of the EEA, Switzerland, or UK, this version of our Privacy Policy applies to you.

We at Unhosted AI respect your privacy and are strongly committed to keeping secure any information we obtain from you or about you. This Privacy Policy describes our practices with respect to Personal Data we collect from or about you when you use our website, applications, extensions and services (collectively, “Services”).

1. Data controller

If you live in the European Economic Area (EEA), Switzerland or the UK, Unhosted Ltd., a company incorporated in Switzerland, with a registration number CHE-409.080.088, and address at Bahnhofstrasse 7, 6300 Zug, Switzerland, is the controller and is responsible for the processing of your Personal Data as described in this Privacy Policy.

2. Personal Data we collect

We collect personal data relating to you (“Personal Data”) as described below.

Personal Data You Provide. We collect the following Personal Data when you create an account or communicate with us:

  • Account Information: When you create an account with us, we may collect information associated with your account, including your name, contact information, account credentials, payment card information, Web3auth login data, Unhosted Wallet Connect data, Connected Wallets data and transaction history, (collectively, “Account Information”).
  • User Content: When you use our Services, we collect Personal Information that is included in the input, file uploads, or feedback that you provide to our Services (“Content”).
  • Communication Information: If you communicate with us, we collect your name, contact information, and the contents of any messages you send (“Communication Information”).
  • Social Media Information: We have pages on social media sites like Instagram, Facebook, Medium, Twitter, YouTube and LinkedIn. When you interact with our social media pages, we will collect Personal Information that you elect to provide to us, such as your contact details. In addition, the companies that host our social media pages may provide us with aggregate information and analytics about our social media activity.
  • Other Information You Provide: We collect other information that you may provide to us, such as when you participate in our events or surveys or provide us with information to establish your identity.

Personal Data We Receive Automatically From Your Use of the Services. When you visit, use, or interact with the Services, we receive the following information about your visit, use, or interactions (“Technical Information”):

  • Log Data: Information that your browser or device automatically sends when you use our Services. Log data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interact with our Services.
  • Usage Data: We may automatically collect information about your use of the Services, such as the types of content that you view or engage with, the features you use and the actions you take, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, and your computer connection.
  • Device Information: Includes name of the device, operating system, device identifiers, and browser you are using. Information collected may depend on the type of device you use and its settings.
  • Cookies and Similar Technologies: We use cookies and similar technologies to operate and administer our Services, and improve your experience. For details about our use of cookies, please visit our Cookie Policy - EEA/CH/UK.

Personal Data We Receive From Other Sources. We collect information from other sources, like information that is publicly available on the internet, in particular to develop the models that power our Services.

3. How we use Personal Data

We may use Personal Data for the following purposes:

  • To provide and maintain our Services;
  • To improve and develop our Services and new features and conduct research;
  • To communicate with you, including to send you information or marketing about our Services and events;
  • To prevent fraud, criminal activity, or misuses of our Services, and to protect the security of our systems and Services; and
  • To comply with legal obligations and to protect the rights, privacy, safety, or property of our users, us, our affiliates, or any third party.

Aggregated or De-Identified Information. We aggregate or de-identify Personal Data so that it can no longer be used to identify you and use this information to analyze the effectiveness of our Services, improve and add features to our Services, conduct research and for other similar purposes.

4. Disclosure of Personal Data

In certain circumstances we may disclose your Personal Data to:

  • Vendors and Service Providers: To assist us in meeting business operations needs and to perform certain services and functions, we may disclose Personal Data to vendors and service providers, including providers of hosting services, customer service vendors, cloud services, email communication software, web analytics services, and other information technology providers, among others.
  • Business Transfers: If we are involved in strategic transactions, reorganization, bankruptcy, receivership, or transition of service to another provider (collectively, a “Transaction”), your Personal Data and other information may be disclosed in the diligence process with counterparties and others assisting with the Transaction and transferred to a successor or affiliate as part of that Transaction along with other assets.
  • Government Authorities or Other Third Parties: We may share your Personal Data, including information about your interaction with our Services, with government authorities, industry peers, or other third parties (i) if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, (ii) to protect and defend our rights or property, (iii) if we determine, in our sole discretion, that there is a violation of our terms, policies, or the law; (iv) to detect or prevent fraud or other illegal activity; (v) to protect the safety, security, and integrity of our products, employees, or users, or the public, or (vi) to protect against legal liability.
  • Affiliates: We may disclose Personal Data to our affiliates, meaning an entity that controls, is controlled by, or is under common control with Unhosted AI. Our affiliates may use the Personal Data we share in a manner consistent with this Privacy Policy.

5. Retention

We'll retain your Personal Data for only as long as we need in order to provide our Service to you, or for other legitimate business purposes such as resolving disputes, safety and security reasons, or complying with our legal obligations.

How long we retain Personal Data will depend on a number of factors, such as:

  • Our purpose for processing the data (such as whether we need to retain the data to provide our Services);
  • The amount, nature, and sensitivity of the data;
  • The potential risk of harm from unauthorized use or disclosure of the data;
  • Any legal requirements that we are subject to.

6. Your rights

You have the following statutory rights in relation to your Personal Data:

  • Access your Personal Data and information relating to how it is processed.
  • Delete your Personal Data from our records.
  • Rectify or update your Personal Data.
  • Transfer your Personal Data to a third party (right to data portability).
  • Restrict how we process your Personal Data.
  • Withdraw your consent—where we rely on consent as the legal basis for processing at any time.
  • Lodge a complaint with your local data protection authority (see below).

You have the following rights to object:

  • Object to our processing of your Personal Data for direct marketing at any time.
  • Object to how we process your Personal Data when our processing is based on our legitimate interests.

You can exercise some of these rights through your Unhosted AI account. If you are unable to exercise your rights through your account, please submit your request to hi@unhosted.ai (Ref: Privacy).

Please note these rights may be limited, for example if fulfilling your request would reveal Personal Data about another person, or if you ask us to delete information that we are required by law or have compelling legitimate interests to keep.

We hope that we are able to address any questions or concerns you may have. If you have any unresolved complaints with us, you can reach out to your local supervisory authority. For any unresolved complaints related to our handling of Personal Data in the UK, you can contact the Information Commissioner's Office. For Switzerland, you can contact the Federal Data Protection and Information Commissioner.

A note about accuracy. Services like Unhosted AI Chat generate responses by reading a user's request and, in response, predicting the words most likely to appear next. In some cases, the words most likely to appear next may not be the most factually accurate. For this reason, you should not rely on the factual accuracy of output from our models. If you notice that output contains factually inaccurate information about you and you would like us to correct the inaccuracy, you may submit a correction request to hi@unhosted.ai.

7. Children

Our Services are not directed to, or intended for, children under 13. We do not knowingly collect Personal Data from children under 13. If you have reason to believe that a child under 13 has provided Personal Data to us through the use of our Services, please contact us at hi@unhosted.ai. We will take steps to delete the information as soon as possible.

8. Legal bases for processing

When we process your Personal Data for the purposes described above, we rely on the following legal bases:

Organized in the following order: “Purpose of processing. Legal basis, depending on the process activity. Type of Personal Data processed, depending on the processing activity”

To provide and maintain our Services. Where necessary to perform a contract with you, such as processing a user's prompts to provide a response.

  • User Content
  • Account Information
  • Communication Information
  • Other Information You Provide
  • Log Data
  • Usage Data
  • Device Information
  • Cookies and Similar Technologies

To improve and develop our Services and new features and conduct research. Where necessary for our legitimate interests and those of third parties and broader society, including in developing, improving, and making our Services safer.

  • User Content
  • Account Information
  • Communication Information
  • Other Information You Provide
  • Data We Receive From Other Sources
  • Log Data
  • Usage Data
  • Device Information
  • Cookies and Similar Technologies

To communicate with you, including to send you information or marketing about our Services and events.

Where necessary to perform a contract with you, such as processing your contact information to send you a technical announcement about the Services. Your consent when we ask for it to process your Personal Data for a specific purpose that we communicate to you.

  • Communication Information
  • Account Information
  • Social Media Information
  • Other Information You Provide
  • Log Data
  • Usage Data
  • Device Information
  • Cookies and Similar Technologies

To prevent fraud, criminal activity, or misuses of our Services, and to protect the security of our systems and Services. Where necessary to comply with a legal obligation. Where we are not under a specific legal obligation, our legitimate interests and those of third parties in keeping the Services secure.

  • User Content
  • Account Information
  • Communication Information
  • Social Media Information
  • Other Information You Provide
  • Data We Receive From Other Sources
  • Log Data
  • Usage Data
  • Device Information
  • Cookies and Similar Technologies

To comply with legal obligations and to protect the rights, privacy, safety, or property of our users, us, our affiliates, or any third party. Where necessary to comply with a legal obligation, such as where we are obliged to share data with tax or other authorities.

  • User Content
  • Account Information
  • Communication Information
  • Social Media Information
  • Other Information You Provide
  • Data We Receive From Other Sources
  • Log Data
  • Usage Data
  • Device Information
  • Cookies and Similar Technologies

9. Data transfers

We will transfer your Personal Data to recipients outside of the EEA, Switzerland and the UK for the purposes described in this Privacy Policy. If you are based in the EEA, Switzerland or the UK and your Personal Data is transferred to a third party in a country that does not provide an adequate level of data protection when compared to the data protection laws of the EEA, Switzerland or UK and for transfers of Personal Data to third parties in other jurisdictions, we rely on the Standard Contractual Clauses as approved by the European Commission and any applicable country addenda. For more information please contact us at hi@unhosted.ai.

By using our Service, you understand and acknowledge that your Personal Information will be processed and stored in facilities and servers {in the United States}, owned and controlled by Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft Azure or other providers and may be disclosed to our service providers and affiliates in other jurisdictions.

10. Changes to the privacy policy

We may update this Privacy Policy from time to time. When we do, we will post an updated version on this page, unless another type of notice is required by applicable law.

11. How to contact us

Please contact support at hi@unhosted.ai (Ref: Privacy) in matters related to Personal Data processing and if you have any questions or concerns not already addressed in this Privacy Policy. Alternatively, you can send a mail to the address above under Section 1 (Data Controller).